We know great skin and hair starts with great knowledge. Below, we've answered the questions our customers ask most — from choosing the right product to understanding what goes into every bottle. If you still have questions, our expert team is always here to help.
How do I find the right AU Body Care product for my skin or hair type?
Every skin and hair type has unique needs. We categorise our products for dry, oily, combination, sensitive, and normal types. Start by identifying your skin or scalp condition — if you’re unsure, our Beauty Advisors can help you find your ideal match through a quick personalised consultation. Look for key identifiers like “hydrating,” “balancing,” or “soothing” on each product label.
What ingredients do AU Body Care products contain — are they safe and clean?
All AU Body Care formulas are built on a clean-beauty philosophy. We use a blend of clinically proven actives and nature-derived ingredients such as hyaluronic acid, argan oil, aloe vera, and vitamin C. Our products are free from harsh sulfates, parabens, and unnecessary artificial fragrances. Every ingredient is clearly listed on our packaging so you always know what you’re putting on your skin.
Are AU Body Care products suitable for sensitive skin?
Yes — many of our products are specifically formulated for sensitive skin. We avoid known irritants like synthetic dyes, alcohol, and heavy fragrances in our sensitive range. We always recommend performing a patch test on your inner wrist before applying any new product to your face or body. If you have a diagnosed skin condition, please consult your dermatologist before beginning a new routine.
Expected results
Results vary depending on the product and your skin or hair concern. Most customers notice initial improvements — such as improved hydration and texture — within 1 to 2 weeks of consistent use. Targeted treatments for concerns like dark spots, hair thinning, or deep conditioning typically show visible results within 4 to 6 weeks. Consistency and a proper routine are key to achieving the best outcome.
Absolutely — our product range is designed to work seamlessly as a complete routine. For skincare, we recommend layering from lightest to heaviest: cleanser, toner, serum, moisturiser. For hair, pair our shampoo and conditioner with a targeted mask or treatment oil for best results. Avoid combining products with very high concentrations of active ingredients without professional guidance, as this can irritate the skin.
We want you to love every product you purchase. If you’re not fully satisfied, we offer hassle-free returns or exchanges within 30 days of purchase, provided the product is unused and in its original packaging. For products that caused an unexpected skin reaction, our customer support team will personally assist you. Simply contact us via email or our helpline to initiate the process.
